April 2024 MGM Offers

They haven't fixed the underscore issue in the T&Cs for NYNY, Excal, and Park/NoMad.


I can't get any nights comped at any of those either. It's showing me a low rate, but not displaying it as a discount off of the regular retail rate. They're showing me the exact same rate for a base room for each of those properties for every date the rest of the year. $30 for Park and NYNY, $44 for NoMad, and $9 for Excal.



The calendars for those properties are still ignoring the 72-hour buffer for one existing reservation but not a second one.

Things ain't fully fixed yet. They squeezed one thing back into place and something else popped out.

This is still very messed up. I'd avoid booking anything until it's fixed.

 

I currently have 1 reservation at NYNY, 1 at Delano and 1 at Aria. How about you?

 

Exactly the same thing I’m seeing.

I assume a reservation at NYNY made two months ago before this glitch occurred would be good to go?

 

I would certainly hope so.

I have two reservations booked at the end of last year and they look fine online. Neither of them is at NYNY, Lux, Park/Nomad, or Excal.

Personally, I'd characterize this as low-risk for reservations made before the glitch but high-risk for reservations made during, even for the properties that were originally unaffected (because now they've taken at least one shot so far at fixing it and it didn't work).

Ever smash a spider against a wall with a tissue and you were sure you got it but you open the tissue and there's nothing there? Software bugs can be like that. You think you got it but all you did was change it or relocate it.

I think I saw someone post somewhere say they had a reservation number get changed, but I can't find it.

ETA: Found it. It was the first post in this thread:
https://www.vegasmessageboard.com/forums/index.php?threads/mgm-comp-room-showing-full-price-glitch.206964/

Note that OP did not specifically say his reservation number had changed. And from there, the thread moved into situations where hotels have parallel systems where your reservation might have one number in one system and a different one in another system. So you might get some communication at some point that references a different number. I've had that happen with the emails MGM starts sending shortly before a trip to hype you up.

 

What do you guys generally find is the best time to book MGM for room rates? I see my offers out for months, for example I have a placeholder booked for Feb 2025, but also seem to always find better room rates at MGM as I wait to book. I try doing the book ahead and then rebook later method but frankly it sucks with MGM since you don't get to see the comp rate. The only reason I'm asking this is because I had a trip coming up in late July and was trying to estimate if what I had booked was better/worse than what I could math out on the app and decided it was worth the gamble to cancel and try to rebook. I went from having a room at MGM Grand for a small amount of $ to a full comp at Bellagio (and there was no way I could have guessed that would be available). This is one area where I definitely prefer CET but it is what it is.

*EDIT*Just read back through the thread a bit and have realized the same glitchy behavior as some of you. Maybe this is a transition to allow us to actually see what would happen if we did cancel/rebook, similar to how CET works?

 

I book very far in advance. I do take a screenshot of the pricing page to record what the retail prices were on the date I booked. I qualify for low-medium level suites the last few years and I seldom see prices drop in any meaningful way. It might be different for base level rooms.

More events in general and the fact that some of them don't get firmed up until a couple of months in advance plays into this.

Until a couple of years ago it used to be safe to cancel and rebook yourself as long as the total retail price of the room you wanted was equal or less than it was when you originally booked. But MGM made changes to their booking engine that changed that. Your example with MGM vs Bellagio is an example of that, it can be counterintuitive. There are a lot of times I can get twice as much retail value comped at Bellagio than at Luxor (I'm pretty sure that's partially because Bellagio's casino must get a bigger discount than Luxor's).

The other thing is that as time (and offer cycles) go by, things can change. Your offer may look the same as far as FP & RC but they may have tightened (or loosened) up on room availabilty. And you are subject to the parameters of the offer that's in effect when you rebook.

The safest thing to do is call. The phone agent should be able to tell you if you can get the same or a better room under your current offer and they should be able to look at any hotel.

The difference between CET and MGM is that MGM has packaged offers ONLY, they don't have a straight up no-freebies-included availability calendar.

So if you have a packaged offer booked at CET, yes you can log in and see if you can get just a room comped on the same dates, but you can't tell if you can book a different packaged offer for the same dates. If you load an offer and try the same dates you get this:

 

"The safest thing to do is call. The phone agent should be able to tell you if you can get the same or a better room under your current offer and they should be able to look at any hotel."

I find this to be especially true with suites. When my April offers went up I called to see if I could switch my old Bellagio Salone suite reservation to the new offer and the phone agent said that room catagory was not available for my trip. Now the trip was only 5 days in the future, so it would not surprise me that the comp room "rates" were higher than when I booked 2 months earlier.

 

Yeah I think suites are more likely to be where you would have a problem because they're naturally going to have the biggest price jumps.

I managed to get a One BR Penthouse Fountain View at Vdara comped for the summer when I booked last November after my offers had gone up a bit. The retail price has gone up a lot since then.



I'm expecting my offers to go up again in May because of my recent trip, I don't really know by how much. But I'm probably not going to chance giving up that room for let's say an extra $200 in combined FP & RC. I may call and find out if I can still get it under my next offer but there's no way I'm going to cancel and rebook it myself.

I did get burned once shortly after MGM made the change. Room I had booked was still the same retail price, so I cancelled and when I went in to rebook, they didn't offer it to me. As it turned out, I might have been able to still get it by calling (not long after it happened, people started saying they were able to get better rooms by calling than online), but I didn't know that at the time.

 

I may need to do two trips in May where I’m there on first one for 4 days and then 1 solo night coming thru Vegas. Does anyone if I do this, both on comps, will the 1 solo comp night affect my future free play and resort credit if I don’t gamble on that stay? It’s mainly to get back in town to fly out

 

It might, but maybe not majorly.

In 2016 I booked a single comp night at MGM Grand in the middle of a trip where I was staying at other non-MGM properties. I went down there, checked-in and and then basically just used the freeplay and some of the resort credit and maybe did another couple hundred coin-in and left. It was kind of an experiment. It didn't change my subsequent offers, I was surprised. Granted this was 8 years ago. Someone else might have a more recent similar experience.

If you want to avoid the possibility, the thing I'd do is try to find a wicked cheap room some place you don't have an account.

 

Was seeing this in my account as well. Today it spread to Luxor lol.

Ironically, you can actually come out ahead when booking a base level room if you buy one of the MyVegas $100 Freeplay rewards as opposed to getting the room straight COMPed. Excalibur for me would be $27 total for 3 nights, Luxor $42, NYNY/Park $90. NYNY/Park would be over $100 after taxes. But paying with MGM rewards should remove the taxes.

 

I also have Luxor glitching now, AND Vdara. They’re really messing up now, and I hope the May update of the offers rectified this…

Anybody tried calling?

 

I’m gonna guess they won’t stop until they break every single hotels.

 

Yes for some period yesterday (not sure how long it lasted), they weren't pricing Luxor or Vdara at all. Logged in or not.

That got resolved and went back to just being mispriced, but at the same time, I started showing no offer tiles.

If I loaded some dates, it would default to loading my current offer, but the Offers page itself didn't list any. That also resolved.

I just checked and now Luxor and Excal are again not displaying RC amounts on the offer tiles. And now I'm seeing flat rates at Vdara too.

The booking engine is also performing very slowly. They are just pushing the dirt around in the hole. They need to roll everything back if they can and start over, instead of trying to patch it.

(ETA: also on the 72 hour rule not being enforced correctly, now there are reports of people cancelling reservations but those dates not getting unblocked)

It looks like a bug in the pricing mechanism, not with the offers themselves, so I'm not sure just pushing out new offers is going to fix it.

I believe someone in this thread last week said they called and the phone agent was seeing the same thing as the customer and didn't have a workaround for it.

I emailed member services a couple of days ago about the flat pricing showing for NYNY, Park/Nomad, and Excal, just to get it on the record. I haven't heard back yet.

 

The fact that it happens to a lot of us probably means they’ll look into it sooner or later. It’s very weird…

 

They're flailing. It's been two weeks and they just keep moving the bug around. It's ridiculous.

Here is the post I believe was from someone who called and the phone agent said they just saw the same problem. This was on the 16th:

 

We decided to change our October reservation to Luxor. We had originally booked at Park MGM. I cancelled the old reservation and allowed time for it to clear the system (I have found it takes a few minutes before I get the right info on what is available). I attempted to make a reservation for the same dates but they system only showed a couple of places (not Luxor) available on those dates. I then contacted my host at Luxor. He got the reservation taken care of for us. I look at the calendar now and it actually shows rooms available for comp nights with us already having an existing reservation on those dates.

That has not happened before for us. Once we have a reservation under an offer, it usually does not show any comped rooms during that 7 day period or so.

I wasn't too worried about it; we have a second reservation for that trip anyway...

 

Just an FYI. I've been checking room types for the week after my already booked stay in June just to see what they were offering. Like many I had sky suites, un-remodeled penthouse at the Bellagio, Cypress suite, etc.

Suddenly I'm being offered the remodeled penthouses, so you may want to check again.

 

I am also experiencing the same as @JosieCat, just within the last week.

 

At this point, I think all that is available is the remodeled penthouse suites. I had a feeling that this would be the case eventually as the remodel progressed. I specifically booked an un-remodeled penthouse for a future stay (I've never stayed at Bellagio and kinda liked the color scheme compared to the remodel and figured I'd try it before it was gone) and now my existing reservation has been updated to a remodeled version reservation.